Frequently asked questions
Find quick answers about sizing, shipping, payment, returns and exchanges.
CONTACT
Contact
Please review the information below before contacting us.
For an existing order, include your order number so we can assist you promptly.
Restocks
New arrivals and restocks are announced on Instagram and through our newsletter.
Press and wholesale
For press samples, wholesale enquiries or information about the brand, see our business contact.
Online store
enquiries
Use this form for questions about products, delivery, sizing and exchanges.
We usually reply within two business days. Some enquiries may take longer.
If you use a mobile email address, allow messages from office@novesta.jp and store@novesta.jp.
For sizing advice
First review oursize guide, then include the following details in your message.
- The model you are considering
- Your usual size information, including cm or EU size
- The sneaker or shoe models you usually wear
- Your measured foot length from heel to longest toe
- Your preferred fit, such as extra room
Press, wholesale
and brand enquiries
For press samples, wholesale enquiries or other brand-related requests, email us with the project, publication and requested products.
office@novesta.jp