1. Returns, Refunds, and Exchanges (Not Accepted)

We do not accept customer-requested returns or refunds for any reason.

Every item undergoes a strict inspection before dispatch, and only items that pass inspection are shipped. Accordingly, even if a customer reports an issue, an item that meets our inspection standards, including the product characteristics described on the attention card, will be treated as non-defective, and no return, refund, or exchange will be accepted.

We will consider a response only for an evident initial defect reported within three days of delivery. If our inspection determines that the item is not defective, it will be returned to the customer with shipping charges payable by the customer. We may take legal action if we determine that an item was intentionally damaged.

Return shipping costs: We will bear the cost of returning an item to us only if our inspection determines that the item is defective. In all other cases, the customer is responsible for all return shipping costs regardless of the reason for return.

All of the following circumstances are considered reasons attributable to the customer and are therefore ineligible for returns, refunds, or fee waivers.

All of the following circumstances are considered reasons attributable to the customer and are therefore ineligible for returns, refunds, or fee waivers.

• Disclaimer regarding size advice: Staff responses are provided for reference only and do not guarantee fit. The customer is ultimately responsible for the final size decision. We will not accept a return or waive any fee on the grounds that the purchased size differed from a recommendation.
• Refusal to pay fees: If the customer refuses to pay the size-exchange fee or round-trip shipping costs, the right to an exchange will be forfeited immediately and the transaction will be deemed complete.
• Product characteristics: Material texture, variations in color, wrinkles, distortion, individual variation, differences between the left and right item, and other characteristics described on the attention card.
• Other circumstances: The item differs from the customer's expectations; the customer placed the order incorrectly; there is any indication that the item has been worn, including fitting with bare feet; the customer refuses delivery; or the item was purchased from another store.

2. Size Exchanges for Non-Defective Items

A customer-requested size exchange may be accepted once only, provided that the customer contacts us within three days of delivery and the item is unworn, except for indoor fitting while wearing socks.

Fit varies from person to person regardless of whether the customer requested size advice. Therefore, the customer has final authority over and responsibility for the size selected. A statement that the advised size did not fit will not be considered store error or a product defect. The customer must pay the full prescribed exchange fee and shipping costs.

If the requested replacement size for the ordered item is out of stock, the exchange must be for a different model or color. A return will not be accepted.

3. Circumstances in Which a Size Exchange Will Be Declined

A size exchange will not be accepted for any reason if any one of the following applies.

1. Used or altered items: Fitting with bare feet rather than while wearing socks, as determined during inspection; outdoor use; alterations; washing; cleaning; or similar treatment.
2. Deterioration in condition: Cosmetics, perspiration, skin oils, perfume, tobacco, pets, household odors, or other soiling or odors.
3. Missing or damaged documents or accessories: Missing or damaged packing slip, spare laces, cards, tags, inner paper, or original product box.
4. Inadequate packaging: The item is returned with a shipping label affixed directly to the original product box.
5. Malicious conduct: We determine that the item was intentionally damaged, which may be subject to legal action.
6. Deadline exceeded: More than three days have passed since delivery, even if the item is unworn.

4. Fraudulent Orders and Abusive Conduct

We take the following measures to prevent fraudulent credit-card use and malicious orders.

4-1. Order cancellation: We may immediately cancel and refund an order at our discretion if it is classified as High Risk by a fraud-detection system, if multiple attempts are made with the same card, if details match previously recorded fraud data, if contact information is incomplete, or in similar circumstances.

4-2. Disclosure to public authorities: If suspected fraudulent use, a malicious false claim, or customer harassment is identified, we will cancel the order and may submit IP addresses and other log data to the police department with jurisdiction and take strict action.

5. Refunds When Using Paidy

If a refund is issued for a purchase made using Paidy, the refund will be paid by Paidy. Please contact Paidy Customer Support for details.

International Customers

All Sales are Final. No Returns, No Exchanges, and No Refunds.

Every item is strictly inspected by our professional staff before shipment to ensure it is in perfect condition. For this reason, we do not accept any returns, exchanges, or refunds for ANY reason, including:

• Defects or Damages: We do not accept claims for defects, including characteristics mentioned on attention cards.
• Sizing: No exchanges or refunds are available for a size mismatch, regardless of any advice provided by staff.
• Customer Preference: No returns are available for a change of mind or because an item was not as expected.

By completing your purchase, you acknowledge that you agree to these terms.